Citizens Advice provide free, confidential and impartial advice. Their goal is to help everyone find a way forward, whatever problem they face. People visit Citizens Advice with all sorts of issues. You may have money, benefit, housing or employment problems. You may be facing a crisis, or just considering your options.

For general advice call Adviceline: 0808 278 7821 Monday to Friday 9am-4pm

For debt advice call Citizens Advice National Debt Helpline: 0800 240 4420 Monday to Friday 9am- 8pm.  Saturday 9.30am-1.00pm

For goods and services purchased call Consumer Helpline: 0808 223 1133 Monday to Friday 9am-5pm

For help applying for your first Universal Credit claim call Universal Credit Helpline (freephone): 0800 144 8 444  Monday to Friday 8am – 6pm

For personal or workplace pension advice call Pension Wise: 0800 138 3944 Monday to Friday 8am – 6.30pm

Monday 1.00pm to 5.00pm

Tuesday Closed

Wednesday Closed

Thursday 9.30am to 7.00pm

Friday 9.30am to 1.00pm

saturday 9.30am to 12.30pm

Further information on library services can be accessed on www.durham.gov.uk/libraries

• Advice and Benefits

• Business

• Community and Living

• Council and Democracy

• Education and Learning

• Environment and Planning

• Housing

• Jobs and Careers

• Leisure and Culture

• Social Care and Health

• Transport and Streets

Phone: 03000 260000
(cost of a local call),
available 8.30am-5pm
Monday-Thursday
8.30am-4.30pm Friday

Fax: 0191 383 4500

Minicom: 0191 383 3802
(for people with hearing impairment).

In writing:
Durham County Council
County Hall Durham DH1 5UL

One Network

One Network mapping system can be used to check live information regarding road works in your area.

https://www.durham.gov.uk/roadworks.

Come along to your next PACT meeting and meet your local beat team.

PACT meetings are held at 6pm bimonthly at the Town Council office, 67 High Street, Willington, DL15 0PF

The next available dates are;

24th April 2025
5th June 2025
14th August 2025